Leadership goes beyond managing performance. It also requires navigating the human realities that affect your workforce, often in high-stress, time-sensitive environments.
A technician may report to work shortly after learning of a personal tragedy. A team member may be dealing with a serious illness at home. Others may face personal crises that affect their job performance. In an environment where accountability and precision are essential, these moments present complex challenges. How do you maintain operational continuity while supporting your people? How do you balance empathy with the demands of safety, reliability, and performance? Do you have the right partnerships, including HR and support resources, to respond effectively? Join us for this live virtual program as we explore the human side of operational leadership and practical approaches for supporting employees through challenging circumstances while maintaining accountability, safety, and reliable operations.
Learning Objectives:
1. Recognize how personal crises and life stressors can affect employee focus, safety, reliability, and performance in public works operations and maintenance environments.
2. Apply strategies for balancing empathy, accountability, and operational continuity when responding to team members experiencing personal or family challenges.
3. Identify appropriate internal partnerships and support resources, including HR, to help leaders respond effectively to workforce challenges while maintaining safe and reliable operations.
Speakers/Panelists
Amelia Deleon
Human Resources Director
Mile High Flood District
Karly Greene
Maintenance and Operations Manager
Charlotte County Public Works
Dawn Shorter
Training and Accreditation Officer
City of North Port, Florida
Moderator:
Scott Tourville
Administrator
Columbus Department of Public Service
Hosted by the Operations & Maintenance Subcommittee
Proficiency Level: Introductory
This program offers 0.1 CEU credits for the one-hour presentation portion of the program. The final half hour discussion in the lounge area is optional.
Registration: Free for members; $99 for nonmembers
Instructions for joining the webinar will be emailed to you the day prior, and day of the event.
A recording of this program will be available through the APWA Resource Center 3-4 weeks following the live program.
Click, Listen and Learn Questions? (800) 848-2792, education@apwa.org
LAST DAY TO REGISTER: 12:00 p.m. Central Time November 4, 2026
Refund Policy: Online Education Program–Cancellation/Refund Policy